SupplierQ

How we work

A repeatable, auditable process — the same logic large manufacturers use, scaled for importers.

Factory audit (1 man-day)

  1. Preparation. We confirm scope, judgement criteria, accompanying staff, and whether the audit is announced or anonymous. We pre-check the business licence, GSXT ownership and certificate authenticity before travelling.
  2. On-site. Opening meeting → shop-floor walkthrough (incoming → process → final → warehouse → lab) → document review (system docs, inspection records, calibration certificates, training records, customer complaints) → closing meeting with non-conformities stated factually.
  3. Report. Weighted scoring, photo annex with IDs, non-conformities with deadlines, and a clear recommendation: proceed / re-audit after corrective action / reject.
  4. Debrief. We explain the result in plain language and tell you what it means commercially.

Pre-shipment inspection (AQL)

  1. We confirm the order, SKU, quantity, AQL levels, inspection checklist and release authority before travelling.
  2. On site we verify that the goods are complete and packed before sampling — otherwise the result is PENDING, not PASS.
  3. Random sampling per lot size and AQL (ISO 2859-1, General Inspection Level II; Critical 0 / Major 2.5 / Minor 4.0 by default). We never let the factory choose the samples.
  4. Checks: appearance → dimensions/function → safety items → packaging/labels/barcodes → carton and shipping marks.
  5. Report within 24–48 hours: defect list with photo IDs, sampling data, and a PASS / FAIL / PENDING conclusion.
What an inspection can and cannot do. Sampling detects defects; it does not guarantee zero defects. We state this in every report and in our terms — if a provider promises “100% quality”, they are not being straight with you.

Compensation & conflicts

  • We are paid by the buyer only. No supplier may pay us, reimburse us, host us or give us gifts.
  • We never recommend a single supplier without at least three compared options and a written explanation of the differences.
  • We do not serve direct competitors of a client within the same product line (contractual non-compete).
  • Records — sampling sheets, photos, correspondence — are retained for at least three years and can be produced on request.